Full case pipeline
Track every mortgage case from initial enquiry through to completion across six stages: Initial, Fact Find, Research, Recommendation, Application, and Completion. Switch between Kanban board and list view.
Case Management
Priority action inbox
Every overdue form, missing document, and pending task surfaces in a single inbox, sorted by urgency. Nothing falls through the cracks.
Case notes and history
Record adviser notes against each case with a full timestamped history. Every entry is logged to the FCA-compliant audit trail automatically.
Multi-applicant support
Handle sole, joint, limited company, and SPV applications. Assign separate forms and document requests to each applicant individually.
Client Portal
Branded client portal
Your clients access a portal that bears your firm's logo, colours, and branding — not Cleera's. Invite clients via a secure magic link. No app download required.
Live case progress tracking
Clients can see exactly where their case is in the pipeline at any time, which eliminates the "where's my mortgage up to?" calls.
Secure document upload
Clients upload documents directly into their case — payslips, bank statements, ID — with confirmation receipts and automatic notifications to the adviser.
Document Collection & E-Signatures
Document requests with deadlines
Request specific documents by category — identity, income, bank statements, property — with due dates and automated email reminders sent to clients when they don't respond.
AI document analysis
Upload a payslip, bank statement, or ID document and get an instant AI verdict: valid, concerns to flag, or reject — with key facts extracted automatically.
E-signatures via BoldSign
Compile completed forms into a PDF and send for digital signing. Track signature status in real time. Fully logged in the audit trail.
Form Builder
Custom form templates
Build your own fact find forms, income declarations, and preference questionnaires using a drag-and-drop builder with eight field types.
Conditional logic
Show or hide fields based on prior answers — so clients only see questions relevant to them. Joint application fields only appear when needed.
Flexible assignment
Send any form to a single applicant, all applicants on a case, or the whole case. Track completion status at a glance.
Compliance & Audit Trail
FCA-compliant audit trail
Every action in Cleera — document approvals, form submissions, status changes, note additions — is timestamped and stored automatically. Your audit trail is always complete and FCA-ready.
Role-based access control
Advisers only see cases assigned to them. Organisation admins manage the full firm. Clients access only their own cases and documents.
AI suitability note generation
One click generates a structured suitability note from your case data and form responses, aligned to FCA's six-section structure. Review, edit, and file — done in under 30 seconds.
AI & Automation
AI risk flags
Cleera automatically flags high-LTV cases, adverse credit profiles, chain risk, buy-to-let thresholds, and missed deadlines on every case — zero effort required.
Automated client reminders
Cleera chases outstanding forms and documents for you — sending timed email reminders to clients so you don't have to follow up manually.
Team & Firm Management
Multi-adviser team management
Invite advisers to your organisation, set their roles, and reassign cases between team members. Suitable for sole traders through to large DA networks.
White-label branding
Apply your firm's logo, brand colours, and tagline. Clients see your brand throughout — from the portal to every email reminder.
Export and reporting
Export case data and completed forms as structured HTML or PDF for your records and compliance reporting.