Legal
Last updated: 3 August 2026
Please read these Terms of Service carefully before using Cleera. By creating an account or using the platform, you agree to be bound by these terms. If you do not agree, do not use the service.
These terms form a legally binding agreement between you (or the organisation you represent) and Cleera (trading name of Seringa Ltd), a company incorporated in England and Wales (company number 15449830), with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
If your organisation processes personal data about clients, leads, or introducers through Cleera, creating an account or continuing to use Cleera after being notified of an update also constitutes your organisation's acceptance of the Customer Data Processing Agreement (“DPA”) then in force. The DPA forms part of this Agreement together with these Terms and governs Cleera's processing of personal data on your organisation's behalf.
Cleera is a cloud-based case management and client engagement platform for mortgage advisers and related financial professionals. Depending on your subscription, features may include:
Feature availability depends on your plan and configuration. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.
You agree not to:
Access to paid features requires a subscription. Subscriptions are billed in advance on a monthly or annual basis via Stripe. All prices are in GBP. VAT is not applicable.
Several features rely on third-party services we pay for on a per-use basis — for example AI-assisted features, identity verification, electronic signatures, and address look-ups. Plan prices are set assuming usage consistent with ordinary use of a case management platform by a firm of your type and size. They are not designed to accommodate usage that is materially disproportionate to that — for example automated or scripted use, or volumes far exceeding typical firms on the same plan.
Where we reasonably consider your usage of a feature to be materially disproportionate in this way, we will normally contact you first to discuss it. If usage continues at a disproportionate level, we may apply a reasonable usage limit to the specific feature involved, ask you to move to a plan suited to that volume, or, only where a limit alone would not be adequate, suspend the specific feature until the matter is resolved. We will not do this for ordinary, good-faith use of a feature within its intended purpose, and any limit applied will be proportionate to the usage giving rise to it, targeted at the specific feature rather than your account as a whole, and lifted once usage returns to an ordinary level or you move to a suitable plan.
Current usage limits, where we apply them, are published in our in-product Help & Docs rather than fixed in these Terms, so we can adjust them for operational or vendor-cost reasons without that alone counting as a material change requiring re-acceptance under §13. Any change that removes a feature outright, or reduces a limit so as to materially affect ordinary use of your plan, remains subject to §13.
You may cancel your subscription at any time from the Subscription area in the platform. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not offer refunds for partial periods, except where required by law. If you cancel within 14 days of your first paid subscription (cooling-off period under UK Consumer Contracts Regulations 2013), you are entitled to a full refund provided you have not made substantial use of the paid features.
You retain ownership of all data and content you upload to Cleera (“Customer Data”). By uploading Customer Data, you grant us a limited licence to host, process, and display it solely for the purpose of providing the service to you.
Data protection roles. For personal data about your clients, leads, and introducers that you process through Cleera, you are the data controller and Cleera acts as your data processor, processing that data on your documented instructions as set out in these Terms, our Customer DPA, and our Privacy Policy. Cleera does not determine, and cannot advise on, the lawful basis for your processing — your instructions to Cleera are given through your use and configuration of the Services (for example, which features you enable and what data you choose to submit). You are solely responsible for determining your lawful basis, providing privacy notices, obtaining consents where required, and meeting your FCA and UK GDPR obligations.
Consumer Duty and third-party risk. If you are an FCA-regulated firm subject to the Consumer Duty, Cleera is a technology supplier to your firm and is not itself a distributor or manufacturer of your regulated products or services. You remain responsible for the outcomes your clients experience, including the accuracy of AI-assisted outputs you rely on, the suitability of advice you give, and your own third-party risk management and oversight of Cleera and any other supplier you connect to the Services (for example Intelliflo). Cleera will provide reasonable operational information to support your own supplier due diligence on request.
Website lead capture and public forms. When you publish hosted intake links or embed enquiry forms on your website, you are responsible for: (a) configuring allowed embed domains; (b) publishing an accurate privacy policy URL and any other notices required for applicants; (c) ensuring form fields and consents reflect your firm's data-minimisation and marketing preferences; and (d) handling confirmed enquiries in line with your policies. Cleera provides technical controls (for example email confirmation, rate limiting, and bot challenges) but does not guarantee that every submission is genuine or that spam will never occur.
Introducer portal. You are responsible for inviting introducers, the accuracy of information they submit, and any referral-fee or disclosure obligations that apply to your firm.
Identity verification. If you enable the optional identity verification feature, you are responsible for deciding when it is appropriate to ask a client to verify their identity, and for ensuring the client is shown, and gives, the consent Cleera requires before a check begins. Your client's document and biometric data is provided directly to our identity verification partner, Didit, during a session hosted by Didit; Cleera then receives and stores the result on your behalf as set out in our Privacy Policy and Customer DPA.
Outbound integrations. When you connect a third-party account (for example Intelliflo Office) and choose to send case data or documents, you authorise Cleera to transmit the selected information on your behalf using credentials you have provided. You remain responsible for verifying that the data sent is accurate, appropriate for the destination system, and permitted under your network agreements and regulatory obligations.
Upon termination of your account, you may export your data for 30 days. After that, we may delete it in accordance with our data retention policy.
Cleera and all associated intellectual property (software, designs, trademarks, documentation) are owned by Seringa Ltd (trading as Cleera) or its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features. Feedback or suggestions you provide may be used by us without obligation to you.
The platform integrates with third-party services to deliver the service. Your use of those services is governed by their respective terms. We are not responsible for the availability, accuracy, or conduct of third-party services. This list mirrors the sub-processor table in our Customer DPA, which is the master reference if the two ever appear to conflict. Current categories include:
Connecting an integration does not transfer responsibility for regulatory compliance to Cleera. You must ensure each integration is permitted by your firm, network, or employer and that data shared externally is appropriate for the recipient system.
The service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free from harmful components.
Cleera is a technology platform and does not provide financial, legal, or compliance advice. You remain responsible for your FCA obligations and the advice you provide to your clients.
AI and automated extraction. AI-generated outputs, risk flags, summaries, and extracted field values are assistive only. They may be incomplete or inaccurate. You must review outputs before relying on them or recording them in client files, suitability documents, or external systems.
Property and open-data reports. Information shown in property reports is sourced from third-party and public datasets, may be out of date or incomplete, and is for general information only. It does not replace professional surveys, searches, or advice.
Outbound sync. We do not warrant that data pushed to connected systems (for example Intelliflo) will map perfectly to every field, screen, or workflow in the destination product, or that the destination will accept every document or note format.
To the fullest extent permitted by law, Seringa Ltd (trading as Cleera) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the service.
Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by you to Cleera in the 12 months preceding the claim, or (b) £100.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under English law.
You agree to indemnify and hold harmless Seringa Ltd (trading as Cleera), its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your use of the service, your Customer Data, your public intake forms and embeds, data you send through connected integrations, or your breach of these Terms.
We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or if we are required to do so by law. Upon termination, your right to use the service ceases immediately. Sections relating to intellectual property, limitation of liability, and governing law survive termination.
We may update these Terms at any time. We will notify you by email at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the changes, you may cancel your account before they take effect.
Each version of these Terms and of the Customer DPA carries a version date (currently 2026-08-03 for these Terms). Where a change is material — including changes to AI processing, data retention, or the sub-processor list — we will prompt your organisation's admins to re-accept the current version before AI features or new client invitations remain available, and will note the change in our changelog.
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. For consumer disputes, you may also refer to the appropriate ADR scheme or the ODR platform at ec.europa.eu/consumers/odr.
For any questions about these Terms, please contact:
Cleera (trading name of Seringa Ltd)
Company number: 15449830
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: our contact page