Terms of Service

Please read these Terms of Service carefully before using Cleera. By creating an account or using the platform, you agree to be bound by these terms. If you do not agree, do not use the service.

These terms form a legally binding agreement between you (or the organisation you represent) and Cleera (trading name of Seringa Ltd), a company incorporated in England and Wales.

1. The Service

Cleera is a cloud-based case management and client engagement platform for mortgage advisers and related financial professionals. Features include case management, client portals, document handling, e-signatures, form management, and AI-assisted tools. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice.

2. Eligibility and Accounts

• You must be at least 18 years old and legally authorised to enter into contracts to use Cleera.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate and complete information when registering.
• One person or entity may not maintain more than one free account.

3. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose or in violation of any applicable regulation, including FCA rules
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to any part of the service or its related systems
• Scrape, copy, or reproduce any part of the platform without our written consent
• Impersonate any person or entity
• Use the service to send unsolicited commercial communications
• Engage in any activity that disrupts or interferes with the service

4. Subscriptions and Payment

Access to paid features requires a subscription. Subscriptions are billed in advance on a monthly or annual basis via Stripe. All prices are in GBP and inclusive of VAT where applicable.

• Free plan: Available with limited features at no cost.
• Paid plans: Begin immediately upon successful payment.
• Annual plans: Billed upfront for a 12-month period. No partial refunds for early cancellation.
• Price changes: We will give at least 30 days' notice before increasing prices.
• Failed payments: If payment fails, we may suspend your account after a reasonable grace period.

5. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then. We do not offer refunds for partial periods, except where required by law. If you cancel within 14 days of your first paid subscription (cooling-off period under UK Consumer Contracts Regulations 2013), you are entitled to a full refund provided you have not made substantial use of the paid features.

6. Your Data and Content

You retain ownership of all data and content you upload to Cleera (“Customer Data”). By uploading Customer Data, you grant us a limited licence to host, process, and display it solely for the purpose of providing the service to you.

You are solely responsible for ensuring that your use of the platform, and the Customer Data you process through it, complies with applicable law, including the UK GDPR and FCA conduct rules. You must have lawful basis to process any personal data of your clients via Cleera.

Upon termination of your account, you may export your data for 30 days. After that, we may delete it in accordance with our data retention policy.

7. Intellectual Property

Cleera and all associated intellectual property (software, designs, trademarks, documentation) are owned by Seringa Ltd (trading as Cleera) or its licensors. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features. Feedback or suggestions you provide may be used by us without obligation to you.

8. Third-Party Integrations

The platform integrates with third-party services (Stripe, BoldSign, OpenAI, etc.). Your use of those services is governed by their respective terms. We are not responsible for the availability or conduct of third-party services.

9. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or free from harmful components.

Cleera is a technology platform and does not provide financial, legal, or compliance advice. You remain responsible for your FCA obligations and the advice you provide to your clients.

10. Limitation of Liability

To the fullest extent permitted by law, Seringa Ltd (trading as Cleera) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the service.

Our total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the greater of (a) the total fees paid by you to Cleera in the 12 months preceding the claim, or (b) £100.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under English law.

11. Indemnification

You agree to indemnify and hold harmless Seringa Ltd (trading as Cleera), its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising from your use of the service, your Customer Data, or your breach of these Terms.

12. Termination

We may suspend or terminate your account immediately if you breach these Terms, fail to pay, or if we are required to do so by law. Upon termination, your right to use the service ceases immediately. Sections relating to intellectual property, limitation of liability, and governing law survive termination.

13. Changes to These Terms

We may update these Terms at any time. We will notify you by email at least 30 days before material changes take effect. Continued use after the effective date constitutes acceptance. If you do not agree to the changes, you may cancel your account before they take effect.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. For consumer disputes, you may also refer to the appropriate ADR scheme or the ODR platform at ec.europa.eu/consumers/odr.

15. Contact

For any questions about these Terms, please contact:
Cleera (trading name of Seringa Ltd)
Email: our contact page