Author
Mortgage industry writer at Cleera. Charlotte covers FCA compliance, practice management, and the technology tools UK mortgage advisers use to run their firms — drawing on input from practising advisers and intermediary specialists across the UK.
Topics: compliance, CRM software, Consumer Duty, self-employed mortgages, business development
Most mortgage advisers will encounter adverse credit cases regularly. Here is a practical framework — from getting the full credit picture through to building the case narrative and evidencing suitability under Consumer Duty.
A practical guide for UK mortgage advisers and small firms on cutting manual admin across every case — covering fact-finds, suitability letters, FCA compliance, client communication, and retention automation.
The FCA has moved past asking whether you implemented Consumer Duty. Now it wants proof your clients are receiving good outcomes. Here is how mortgage advisers can build a monitoring framework that actually holds up.
A practical guide for UK mortgage advisers on handling contractor and freelancer mortgage applications. Covers day-rate underwriting, IR35 status, lender selection, documentation, and common pitfalls.
A practical guide for UK mortgage advisers on handling self-employed clients. Covers income assessment, document gathering, lender selection, and case packaging for sole traders, limited company directors, and contractors.
A practical guide for UK mortgage advisers on growing their client base without spending on Google or Meta ads. Covers referrals, local SEO, reviews, LinkedIn, and staying FCA compliant.
Thinking about going DA or staying AR? This guide breaks down the real differences in compliance obligations, costs, lender access, and day-to-day running so you can make the right call for your business.
Most mortgage advisers know referrals are their best source of new business. Fewer have a system for building them deliberately. Here is how to develop and manage a referral partner network that works for you month after month.
What does a typical mortgage adviser's week actually look like before and after using a proper CRM? We break down where the hours go, what changes, and what becomes possible when admin stops running the show.
A practical guide to mortgage client portal software for UK advisers. What features matter, what the FCA expects, and how to choose between a standalone portal and one built into a full CRM.
A practical framework for comparing mortgage broker software in 2026. Nine criteria UK advisers should use to evaluate any platform — covering compliance, automation, integration, and total cost.
Manual admin is costing UK mortgage brokers more than they realise. Discover where the hours go, what it costs your practice financially, and how to start fixing it.
Your CRM isn't just an admin tool — it's your compliance record. This guide explains what the FCA actually requires from your mortgage case management system and how to check yours measures up.
Over two-thirds of UK brokers have a CRM. Only 23% use it regularly. Here is what the rest of the market is actually running on, and why it matters.
The UK mortgage CRM market is well-established — but the dominant platforms were built to serve large networks, not individual advisers. Here is what actually matters when evaluating your options in 2026.
Nearly half of UK adults exhibit characteristics of financial vulnerability. This guide walks mortgage advisers through the full process: how to spot it, what to record, and how to build it into your workflow rather than treating it as an afterthought.
Consumer Duty is already in force. In 2026, expect continued supervisory attention to whether firms can evidence good customer outcomes—not a new one-off deadline or a single prescribed case-file template.